Refund policy

SHIPPING AND RETURN POLICY

Effective August 2026. Last updated August 2026.

At Researched Elements Tech LLC we build photobiomodulation devices for independent research and experimentation. Please read this policy in full before ordering, because purchasing from us means you accept it.

SHIPPING

Each device is built to order. Please allow 1 to 2 weeks for construction before your order ships. We ship within the United States only, using standard ground service (5 to 7 business days in transit after shipping) or expedited service (2 to 3 business days, additional fees apply). Transit times are estimates and are not guaranteed. You will receive tracking by email once your order ships.

We cannot ship to hotels, motels or any temporary lodging address. All shipments must go to a permanent residential or business address.

Shipments are not insured by default. We strongly recommend adding shipping insurance at checkout, which protects against loss, theft or damage in transit. Orders containing devices valued over 300 dollars may require signature confirmation on delivery.

WHAT WE DO NOT ACCEPT RETURNS FOR

This section governs and overrides anything else on this website that may appear to offer a broader return. We do not accept returns, and we do not issue refunds, for:

  • Any adverse reaction, sensitivity, headache, eye discomfort, skin response or other physical response to light therapy.
  • A belief that the device did not work, did not work quickly enough, or did not produce an expected result.
  • Advice from any third party, including a physician or practitioner, to stop using the device.
  • A device that has been opened, modified, disassembled or repaired by anyone other than us.
  • Cosmetic wear, scratches or marks arising from use.
  • Any device returned outside the 30 day window, or without prior written authorization.

These devices are sold for independent research and experimentation. No medical claim is made and no therapeutic outcome is promised. Individual responses vary, and a response you did not expect is not a defect.

If you experience an adverse reaction, stop using the device and consult your physician. Please also tell us at pipeline@researchedelements.com so that we can record it. A reaction report is not a return request and does not create a right to a refund.

30 DAY RETURN, ONCE PER CUSTOMER

If a device is not right for you, you may request a return within 30 calendar days of the delivery date.

This option may be used once. It is available one time per customer, household, shipping address and payment method, and it is granted at the sole discretion of Researched Elements Tech LLC.

We may decline a return, and we may decline future orders, where we determine that this option is being abused. That includes repeated returns, returns after extended use, returns of devices showing more than light handling, returns following a return already granted on another account, and returns where the device is not received in the condition described below. This is not a trial period and the device is not sold on approval.

To qualify, the device must be in like new condition and fully working, free of scratches, damage or signs of heavy wear; returned in its original packaging including protective materials, inserts and outer box; complete with all accessories, meaning the power adapter, charging cable, protective eyewear if supplied, carrying case and manual; clean and free of residue or debris; and requested within 30 calendar days of delivery.

A flat fee of 100 dollars is deducted from the refund on a non defective return, covering original shipping, handling and restocking. We provide the return label. Your refund is the purchase price less the 100 dollar flat fee. Refunds are processed within 5 to 10 business days of our receiving and approving the return, to the original payment method. Your bank may take a further 3 to 5 business days.

HOW TO RETURN

Unauthorized returns are refused and returned to sender at the customer's expense. Email pipeline@researchedelements.com with your order number, the reason for the return, and photographs of the device and packaging. Wait for written authorization and instructions. Repack the device in its original packaging with all accessories, ship using the label we provide, and send us the tracking number. On arrival we inspect the device, test that it works, and confirm all accessories and packaging are present before approving a refund.

DEFECTIVE OR DAMAGED DEVICES

If a device arrives damaged or is non functional on arrival, contact us within 48 hours of delivery at pipeline@researchedelements.com with your order number, photographs of the outer and inner packaging, photographs of the device, and a description of the fault. We will ship a replacement at no cost or issue a full refund, at your preference, and we provide a prepaid return label. No fee is deducted, and this does not use up your one time return.

If a device develops a defect during normal use within the warranty period, contact us with your order number, a description, and photographs or video. Our technical team will attempt to resolve the issue remotely. If it cannot be resolved we will issue an RMA with return instructions and will repair, replace, or in rare cases refund, at our option. We cover return shipping and no fee is deducted.

LIMITED WARRANTY

All devices carry a one year limited warranty from the date of delivery, covering defects in materials and workmanship under normal use. Covered: manufacturing defects in materials or workmanship, laser diode failure under normal use, electronic component malfunction, and battery defects where applicable. Not covered: misuse, abuse or neglect; drops, impacts or physical trauma; water damage or exposure to excessive moisture; improper voltage or power surges; unauthorized modification, repair or disassembly; normal wear and cosmetic damage; and accessories unless defective on arrival.

CHARGEBACKS AND DISPUTE RESOLUTION

All return and refund matters are handled directly by Researched Elements Tech LLC at pipeline@researchedelements.com, and that process is the sole and exclusive first remedy. Where a dispute cannot be resolved directly, it is resolved under the dispute resolution provisions of our Terms of Service and, where the purchaser is a member, the Balancing Network Private Membership Association agreement.

Starting a chargeback with your bank or card issuer without first completing our direct process is a breach of those terms, and you agree to the stipulated judgment provisions of our Terms of Service.

CHANGES

Researched Elements Tech LLC may update this policy at any time. The version published on this page at the time of your order governs that order. Questions: pipeline@researchedelements.com