Refund policy

SHIPPING & RETURN POLICY

Effective Date: January 2025

Last Updated: January 2025

Our Commitment to Your Satisfaction

At Researched Elements Tech LLC, we are committed to providing high-quality photobiomodulation devices and research equipment to support your independent research and experimentation. We stand behind our products and want you to be completely satisfied with your purchase. However, we understand that occasionally returns may be necessary.

SHIPPING

General Shipping Policy

We ship orders to residential and business addresses within the United States using standard ground or expedited services. Each laser device is built to order. Please allow 1–2 weeks for your device to be constructed before your order ships. Due to the sensitive nature of photobiomodulation devices, all laser equipment is carefully packaged to ensure safe delivery.

Please note: We are unable to ship to hotels, motels, or any temporary lodging addresses. All shipments must be directed to a permanent residential or business address where someone can receive the package and sign for delivery if required.

Shipping Methods & Estimated Delivery Times

• Standard Ground Shipping: 5-7 business days in transit after your order ships

• Expedited Shipping: 2-3 business days in transit after your order ships (additional fees apply)

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or other factors beyond our control. You will receive a tracking number via email once your order has shipped.

International Shipping

At this time, we ship photobiomodulation devices within the United States only.

Shipping Insurance

Due to the value of photobiomodulation devices, we strongly recommend purchasing shipping insurance at checkout. Standard shipments are not insured by default unless otherwise requested and paid for at checkout. Shipping insurance protects against loss, theft, or damage during transit.

Signature Requirements

For orders containing laser devices valued over $300, we may require signature confirmation upon delivery. This is to protect both you and us from lost or stolen packages. If no one is available to sign, the carrier will leave a notice and attempt redelivery or hold the package at a local facility for pickup.

RETURNS

30-Day Satisfaction Guarantee

Risk-Free Trial: If you are not completely satisfied with your handheld laser device, you may return it for a refund within 30 calendar days of the delivery date. All return requests must be initiated within this 30-day period by contacting our support team.

Eligibility Requirements for Returns

To be eligible for a return, all items must meet the following criteria:

• Like-New Condition: The device must be in full working condition and in like-new condition, free from scratches, damage, or signs of heavy wear.

• Original Packaging: The device must be returned in its original packaging, including all protective materials, inserts, and outer box.

• Complete Accessories: All included accessories must be returned, including power adapters, charging cables, protective eyewear (if included), carrying cases, user manuals, and any other items that came with the device.

• Clean Condition: The device must be clean and free of any residue, debris, or contamination.

• Time Limit: All return requests must be initiated within 30 calendar days of delivery.

Return Process & Authorization

To initiate a return, you must follow these steps:

Step 1 — Contact Support: Email our private member support team at pipeline@researchedelements.com with your order number, reason for return, and photos of the device and packaging.

Step 2 — Once approved, you will receive detailed return instructions.

Step 3 — Package Securely: Carefully repack the device in its original packaging with all accessories. Use additional padding if necessary to prevent damage during transit.

Step 4 — Ship with Provided Label: We will provide you with a return shipping label. Attach the label and ship the package to the address provided.

Step 5 — Provide Tracking: Email us your return tracking number so we can monitor the shipment.

IMPORTANT: Unauthorized returns will not be accepted or processed. Products returned without prior authorization may be refused or returned to sender at the customer's expense.

Return Costs & Flat Fee (Non-Defective Devices)

For returns of functional, non-defective devices:

• Flat Fee: A flat fee of $100.00 will be deducted from your refund amount. This fee covers original shipping, handling, and essential restocking costs.

• Return Shipping: We will provide you with a return shipping label.

Refund Calculation: Original Purchase Price − $100.00 Flat Fee = Final Refund Amount

Refund Processing

Upon receiving your returned device, we will inspect the device to verify it meets return eligibility requirements, test the device to confirm it is in full working condition, verify all accessories and original packaging are included, and process your refund within 5-10 business days of receiving and approving the return.

Refunds will be issued to the original method of payment used for the purchase. Please note that it may take an additional 3-5 business days for your financial institution to process the refund and reflect it in your account.

DEFECTIVE OR DAMAGED DEVICES

Dead on Arrival (DOA) / Damaged in Shipping

If you receive a device that is damaged during shipping or is non-functional upon arrival (Dead on Arrival), please contact us immediately at pipeline@researchedelements.com within 48 hours of delivery.

Please include: your order number; photos of the damaged packaging (outer box and inner packaging); photos of the damaged or defective device; and a description of the issue or defect.

For DOA or shipping-damaged devices, we will arrange for a replacement device to be shipped at no additional cost, or provide a full refund at your preference. We will provide a prepaid return shipping label for the defective unit. No fee will be deducted for defective or damaged devices.

Defects Occurring Within Warranty Period

If your photobiomodulation device develops a defect or malfunction during normal use within the warranty period, we will repair or replace the device at no charge. To initiate a warranty claim, contact us at pipeline@researchedelements.com with your order number and a description of the issue, provide photos or videos demonstrating the defect, and our technical team will troubleshoot and attempt to resolve the issue remotely. If the issue cannot be resolved remotely, we will issue an RMA and provide return instructions.

Resolution Options for Warranty Claims: Repair — we will repair the defective device and return it to you at no charge. Replacement — if the device cannot be repaired, we will replace it with an equivalent new or refurbished unit. Refund — in rare cases where repair or replacement is not possible, we will issue a full refund. For warranty-covered defects, we will cover the cost of return shipping. No fee will be deducted.

WARRANTY

Limited Warranty Coverage

All photobiomodulation devices sold through DCL Laser (www.dcllaser.com) come with a One (1) Year Limited Warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use conditions.

What Is Covered

• Manufacturing defects in materials or workmanship

• Laser diode failure under normal use

• Electronic component malfunction

• Battery defects (if applicable)

What Is NOT Covered

• Damage caused by misuse, abuse, or neglect

• Damage from drops, impacts, or physical trauma

• Water damage or exposure to excessive moisture

• Damage from improper voltage or power surges

• Unauthorized modifications, repairs, or disassembly

• Normal wear and tear (scratches, cosmetic damage)

• Accessories (chargers, cables, cases) unless defective upon arrival

• Devices purchased from unauthorized resellers

LOST OR MISSING DELIVERIES

All orders are shipped using standard carriers such as USPS, UPS, or FedEx. To keep overall costs low for our customers, packages are not insured by default unless otherwise requested and paid for at checkout.

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the customer. In cases where a package is marked as delivered but not received, we are unable to file a traditional insurance claim with the carrier if no insurance was purchased.

If this occurs, please contact the carrier immediately and request a Missing Mail Search or investigation using your tracking number; check with neighbors or building management to confirm the package was not misdelivered; and notify our support team at pipeline@researchedelements.com with your order number and all carrier correspondence.

Because uninsured deliveries cannot be reimbursed through the carrier, both buyer and seller share the loss in these rare situations. As a one-time courtesy, we can offer a 50% discount code on a replacement order of the same items. This gesture represents a shared resolution where both parties assume a portion of the loss. Please note that this courtesy will only be extended once per customer account. Future incidents of stolen or missing packages after confirmed delivery will not be eligible for discounts, refunds, or replacement.

Third-Party Shipping Facilities

We do not support third-party shipping facilities. Third-party shippers are US-based addresses that participate in shipping products overseas outside the USA. There are different levels of quality among third-party shipping facilities. Often the addresses of these facilities are complex, incorrect, or mistyped, and the receiving units at these centers are very unorganized, resulting in loss of or damage to packages and their contents.

Because of these facts and our past experiences with these entities, we do not warranty in ANY WAY the shipments that are received by these third-party facility providers. If a shipment that you order is marked as delivered by the shipping services we use (USPS, UPS, or FedEx), then our duty has been fulfilled and we cannot offer refunds for damaged products, missing products, or products not received (this is specifically for these third-party shipping entities).

NON-RETURNABLE ITEMS

The following items are not eligible for return under any circumstances:

• Devices showing signs of physical damage, abuse, or misuse

• Devices that have been modified, disassembled, or tampered with

• Devices returned without original packaging and all accessories

• Protective eyewear (safety glasses) once packaging has been opened

• Digital downloads and educational materials (once accessed)

• Custom or personalized products

• Any product explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase

ORDER CANCELLATION

If you need to cancel your order, please contact us as soon as possible at pipeline@researchedelements.com.

• Before Shipment: If your order has not yet been shipped, we will cancel your order and issue a full refund minus a 3.5% payment processing fee.

• After Shipment: If your order has already been shipped, you may refuse delivery or return the product according to our standard return policy (30-day satisfaction guarantee, $100.00 flat fee).

EXCHANGES

If you would like to exchange your device for a different model, please contact us at pipeline@researchedelements.com. Exchanges are handled as a return of the original item followed by a new purchase. The standard return policy (30-day satisfaction guarantee, $100.00 flat fee) applies to the returned item.

PRIVATE DISPUTE RESOLUTION

As a member of Balancing Network PMA, all return, refund, and warranty requests must be handled privately within the Association by contacting pipeline@researchedelements.com, in accordance with our Terms of Service. This private administrative process is the sole and exclusive remedy for all return-related matters.

CHARGEBACK WARNING: Initiating a chargeback with your bank or credit card company without first following this private resolution process constitutes a breach of our private membership agreement. Should a chargeback occur under these circumstances, you agree to the stipulated judgment terms outlined in Section 15 of our Terms of Service, including the full amount of the chargeback plus daily compounding interest at a rate of 10%, in addition to any administrative, collection, or legal costs incurred.

POLICY UPDATES

Researched Elements Tech LLC and Balancing Network PMA reserve the right to update or modify this Shipping & Return Policy at any time as circumstances require. All updates will be posted on our website, and continued use of our services constitutes acceptance of any policy changes.

CONTACT INFORMATION

Questions regarding shipping, returns, or warranty claims should be directed to:

Balancing Network PMA

c/o Researched Elements Tech LLC

2751 E Jefferson Ave, Suite 400

Detroit, MI 48207

Website: www.dcllaser.com

Email: pipeline@researchedelements.com

Phone: (985)-AMAZING (262-9464)